Terms & Conditions

Please note that the transaction description on your card will be Creative Web Hub (One-Time Charge)

All the plan services will be provided to the customer digitally via the Internet.

All services are completed within 1 to 7 days from the order placing date.

Our estimates/quotes are based on your provided requirements and stipulated timeframes. Any alterations to functionality, including micro-improvements, may result in additional costs. Please ensure a comprehensive discussion in a face-to-face meeting to clarify our understanding.

Acceptance of a quote implies agreement to Promo Service Provider terms and conditions. Acceptance can be verbal, via email, payment of initiation, or signing a quote.

Project Requirements & Communication

  • Clients must ensure all requirements are included in quotes/proposals/estimates and that we fully comprehend their needs.
  • Clear guidelines and details provided by clients assist in accurate quoting. Any discrepancies arising from unclear requirements may incur additional costs.
  • Clients are urged to disclose any complexity related to specific tasks in advance for cost estimation.
  • We rely on clients to provide a complete project brief at the quoting stage. Discrepancies due to unclear requirements will not be the responsibility of Promo Service Provider.

Work Hours & Modifications

  • Limited man-hours are allocated to each task, including Project Management and Digital Strategist/Business Analyst time.
  • Minor changes within allocated hours are considered on a case-by-case basis.
  • Re-work on completed tasks or design changes post-approval may incur additional charges.
  • Modifications during or after Go-Live approval will result in additional charges.
  • Any additional work beyond estimates is charged separately.

Deadlines & Delays

  • We endeavor to complete projects/changes within given timeframes. Reasonable delays are accepted if functionalities are redefined or modified.
  • Client-induced delays may affect project timeframes and could result in additional costs.
  • Halting the project for over two months incurs administration costs. Continued halting may affect previously approved estimates.

Testing & Deployment

  • Our websites/applications are primarily tested on PCs using recent versions of browsers like IE, Firefox, Chrome, and Safari. Other browser testing must be requested in advance.
  • Responsive/multi-device pages are tested on iPhones and iPads. Testing on other devices requires prior discussion.
  • If your website/application is not hosted on an Promo Service Provider server, additional man-hours for server/network-related issues are not included and may be charged separately.

Ownership & Intellectual Property

  • Creative Web Hub software codes are copyrights of Creative Web Hub. Codes can be handed over at an additional cost post-settlement of invoices. Usage is limited to the specified client or subsequent owners, not for resale or duplication.
  • Creative Web Hub CMS ownership remains with Creative Web Hub. A license is granted to the client while paying for hosting. Transfer to an external host is not permitted.
  • Upon payment, unconditional licenses for certain aspects of the website are granted to clients. However, intellectual property related to website production remains with Creative Web Hub.

Third-Party Components

  • Third-party components such as Payment Gateways or SSL certificates may be involved. Any unforeseen limitations are beyond our control and may incur additional costs.
  • We’re not responsible for open-source products’ upkeep. Clients must update all components regularly and maintain backups.
  • Changes in third-party provider rules may affect our services or terms.
  • Unforeseen circumstances may delay development, especially with third-party software integration.

Additional Terms

  • Domain registration/renewal charges are separate unless otherwise mentioned.
  • Hosting charges are separate unless otherwise stated. If we organize hosting, it must meet project technology requirements.
  • We build/test on our servers or domains. Test server access isn’t provided. Transfer to a nominated server occurs post full payment.
  • Content and related materials must be provided within the first two weeks of project commencement. Delays beyond this period may incur additional charges if deemed unreasonable.
  • Communications are primarily conducted via email. Clients must update relevant email addresses.